Warranty
WARRANTY ANALYSIS
Warranty analysis should be requested if any problems are detected with AutoLinea products. To carry out the Warranty Analysis procedure, the distributor or the end customer/consumer must fill in the Warranty Request Form and send it to one of the channels below together with the product's Sales Invoice.
step by step for requesting a guarantee analysis:
- Download the Guarantee Application Form and fill in all the fields with as much information as possible.
2. Once completed, send the Warranty Claim Form together with the NProduct Invoice and photos (if available) to the address below:
E-mail: garantia@autolinea.com.br
(41) 3514 5407 | (41) 9 9698 4553
PHYSICAL REQUEST FOR THE PART
In the event of a physical analysis of the part, AutoLinea will contact the distributor or end customer/consumer and ask them to fill in the Authorization to Send for Warranty Analysis Form. The part will then be sent to the factory together with the documents below:
1. Guarantee Application Form (completed by the end consumer, applicator or distributor).
2. Invoice for the sale of the product to the final consumer (provided by the final consumer or establishment where the part was purchased).
3. Authorization to Send for Warranty Analysis Form (provided by AutoLinea).
Issuing warranty invoices
So that there is no discrepancy in the invoice and the part is blocked from being received at the factory, we recommend that you send the invoice in advance to garantia@autolinea.com.br.
Sending the product for warranty
The product must be sent to the CNPJ and address on the invoice of origin:
INFORMATION OR QUESTIONS
Contact our Technical Assistance team:
(41) 3514 5407 | (41) 3514 5408 | (41) 9 9698 4553
